Hamrick’s is a family-owned retailer with 80 years of excellence in providing value-driven merchandise to our loyal customers. We take pride in offering a wide range of quality products, from apparel to footwear, while maintaining our commitment to superior customer service. Join our team and contribute to a legacy of success as we celebrate our 80th year!
Job Summary
The Retail District Manager at Hamrick's is responsible for overseeing the operations of multiple retail stores within a designated district. This role is pivotal in ensuring stores meet and exceed performance targets, including sales, customer satisfaction, and operational efficiency. The District Manager will drive a culture of excellence, develop and mentor store managers, and maintain Hamrick's standards in all aspects of store operations.
Responsibilities
- Lead, mentor, and develop Store Managers to ensure high performance and continuous growth.
- Conduct regular performance reviews and provide feedback to improve store performance.
- Promote a positive work environment, fostering teamwork, and ensuring employee engagement.
- Train, and retain top talent in the district.
- Achieve or exceed district sales goals by driving store performance and implementing effective strategies.
- Analyze financial reports, sales trends, and operational data to identify opportunities for growth and improvement.
- Develop and implement strategies to optimize profitability, reduce expenses, and manage budgets effectively.
- Ensure stores provide excellent customer service that aligns with Hamrick's brand values and mission.
- Address and resolve customer complaints or concerns in a timely and professional manner.
- Ensure stores maintain visual merchandising standards, create an inviting shopping experience, and keep inventory levels accurate.
- Ensure all district stores comply with company policies, procedures, and applicable laws (e.g., safety, labor laws, etc.).
- Ensure store managers post staff schedules, process payroll, and other administrative tasks timely.
- Conduct regular store visits to ensure operational standards and expectations are met.
- Monitor inventory levels, product assortments, and order processes to avoid stock outs and excess inventory.
- Analyze market trends, local competitors, and customer demographics to ensure stores meet customer needs.
- Develop and execute strategies to increase foot traffic, customer engagement, and sales within the district.
- Collaborate with corporate leadership on merchandising, promotions, and community outreach.
- Provide regular updates to senior leadership on district performance, challenges, and opportunities.
- Track and report key performance indicators (KPIs) for all stores within the district.
- Communicate company goals, policies, and updates to store teams clearly and effectively.
- Ability to travel within the district as needed (valid driver’s license required).
- Flexibility to work nights, weekends, and holidays as required by business needs.
Qualifications
- Minimum of 5 years of experience in retail management, with at least 3 years in a multi-store management role.
- Proven experience leading a team, managing operations, and achieving sales goals in a retail environment.
Required Experience
- Strong leadership and interpersonal skills with the ability to motivate and inspire teams.
- Excellent communication skills, both written and verbal.
- Strong analytical skills and the ability to make data-driven decisions.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Proficient in Microsoft Office Suite and retail management software (e.g., POS, Freight Processing systems, etc.).
Required Education
- Bachelor’s degree in Business Administration, Retail Management, or a related field preferred.
